{"id":1976,"date":"2024-03-06T14:15:54","date_gmt":"2024-03-06T14:15:54","guid":{"rendered":"https:\/\/flatpower.tech\/frequently-asked-questions\/"},"modified":"2026-01-20T15:48:05","modified_gmt":"2026-01-20T15:48:05","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/flatpower.tech\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Frequently Asked Questions <\/b> <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Below you will find the answers to frequently asked questions. Is your question not listed here? Please contact us. <\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCONTACT<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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General<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I need to install the FlatPower cable?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To use the Type 2 cable at home with its own power, you need a charging station.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I determine the length of the cable?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To help you determine the length of the cable, click on this<\/strong> <\/a>link.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMijn stoep is minder dan 200 cm breed. Kan ik de kabel gebruiken? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Als uw stoep minder dan 2 meter breed is, kunt u het te lange stuk platte kabel iets verder in uw voortuin leggen. Mogelijk heeft u dan ook een kortere ronde kabel nodig aan de huiszijde. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use my solar panels to charge my car?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In principle, that is possible, partly depending on the type of EV box you can use the power from your solar panels to charge your car.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan the cable be shipped outside the Netherlands?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, different terms and shipping costs may apply. Send your inquiry to cables@flatpower.tech <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the cable have less capacity due to the thin design?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, the flat design has the same resistance as a normal round cable.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes it come with a manual?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, a manual is included.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMag ik de kabel legaal over de stoep leggen?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Each municipality in the Netherlands handles it differently. Check with your municipality to see if it is allowed. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I lay the cable across the bike lane or the street?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Nee, de kabel is ontwikkeld voor het gebruik over de stoep.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI don't have my own charging station, can I also use the cable with a regular outlet?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

At the moment, we only sell a Type 2 cable, which normally requires a charging station for use. However, if you use an adapter from the brand LAPP, such as the Mobility Dock Power Plug, you can also connect the cable to a standard power outlet. <\/p>\n

For more information about the adapter and how to obtain it, please visit the LAPP Mobility website: LAPP Mobility Dock Power Plug Type E\/F<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I reach you?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We can be reached through the contact form on our website or by email at cables@flatpower.tech. We will do our best to reply to your message within 2 business days. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy cable is defective. What should I do? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please email us at cables@flatpower.com with your order number. Please include in your e-mail what exactly is defective with your cable and, if possible, include a photo. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the cable waterproof?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The FlatPower cable is designed to IP55 rating, which means it is safe to use outdoors.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the type 2 plug work with any electric car?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Most electric cars have a Type 2 connector. If you are not sure if your car has a Type 2 connector, you can check with the dealer. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy municipality does not allow the laying of a cable across the sidewalk, how can I deal with that?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Dan kunt u het beste rechtstreeks contact opnemen met uw gemeente en de FlatPower kabel introduceren.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the capacity of the cable?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Power: 400 volts, 16 amps, 11kW , 3 Phase<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I charge with the cable as fast as at a public charging station?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The charging speed depends on the charging station itself. A public charging station with 22 kW capacity will charge much faster than the 11 kW that the cable can charge. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes charging take longer with a longer cable?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

As with standard (round) cables, resistance increases as the cable gets longer.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen installing a charging station, should I pay attention to a special connection or is the cable universal?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Basically, the cable can be used for any charging station with a type 2 connector.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I also order a charging station from you?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, we do not sell or install charging stations.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you also have a store or showroom?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, we do not have a store or showroom. We operate exclusively through the web shop. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI am a distributor, how can I reach you?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We werken graag samen met distributeurs! Stuur ons een e-mail op sales@flatpower.tech<\/a><\/strong>, dan nemen we spoedig contact met je op. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho is liable if someone trips over the cable?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You are responsible yourself and therefore also liable for anything you place on or across public roads, including the FlatPower charging cable. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I connect the FlatPower to a charging station with a fixed cable?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, that is possible. The Type 2 connector on the charging station side of the FlatPower cable can be easily removed. After that, a certified installer can connect the cable directly to the charging station. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tLearn more<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Het platte gedeelte van de kabel is ontworpen met een maximale dikte van 5 mm. In de regel is dat een door gemeenten gehanteerde tolerantie in de oneffenheid van de stoep. Desondanks kan het beleid van toestaan en handhaving per gemeente verschillen. <\/p>\n

FlatPower expressly disclaims any liability for any penalties resulting from the unauthorized use of the cable. It is the user’s responsibility to inform himself about the regulations in force regarding the use of the cable and to act in accordance with these regulations. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Delivery and Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the delivery time?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

After we receive the order, it is scheduled for production. Since each cable is custom made, delivery time after order is approximately 10 business days. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once your order has been shipped, you will receive a confirmation with a Track & Trace code, allowing you to track the shipment. Through this link you can find the exact delivery date once it has been scheduled by the courier. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens to my order if I am not home?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The delivery person offers the order at the delivery address. Should you not be present during the first delivery attempt, you will receive a notification of this. This can be through a bill in the mailbox, via the Track & Trace link or via email. <\/p>\n

The delivery driver will let you know where your order is:<\/p>\n

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  1. They offer the order next day again<\/li>\n
  2. The order is with the neighbors<\/li>\n
  3. The order is at a pickup point<\/li>\n<\/ol>\n

    Note: <\/strong>If the package is not picked up at the pickup location, the package will be returned to us. Shipping costs for a new shipment will be borne by the customer. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe package did not arrive and the Track & Trace does not clarify it<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Contact us at cables@flatpower.tech<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI want to return the cable. How can I do that? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    The cable is a custom-made product that cannot be returned. In some exceptional cases, you can still return the cable. Please read here<\/strong> <\/a>all about the right of return. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I still cancel a placed order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    If you wish to cancel the order, please contact us as soon as possible by email at cables@flatpower.tech, quoting your order number. Products are individually made to order. Once your cable is in production, the order cannot be cancelled. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I have my order delivered to a different address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    If the order has not yet been registered with the delivery service, your address may be changed. Please inform us of this in a timely manner. Once the order is registered, we unfortunately cannot change the address. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there shipping costs?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    No, shipping within the Netherlands is free.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I have my order delivered to a pickup point?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Yes, you can have a shipment delivered to one of the ServicePoints\/Service Point\/Parcelshops(pickup point) in the Netherlands.<\/p>\n

    Please note:<\/strong> You can only provide this via the delivery person or Track & Trace link and depends individually on the delivery service.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI received a damaged package<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    We are sorry to hear this and hope you received the cable intact.<\/p>\n

    If the cable was damaged in transit, please contact us at cables@flatpower.tech within 5 business days with your order number and photos of the damaged box and cable.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe cable is out of stock. How do I know when it will be back in stock? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Als de kabel is gemarkeerd als ”niet leverbaar”, stuur ons dan een bericht via ons contactformulier<\/strong> <\/a>. Wij sturen u een e-mail zodra de kabel weer beschikbaar is.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there an express delivery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    If you would like to receive your order by express, please email us at cables@flatpower.tech. If you have already placed your order, please include your order number in your message. We will then contact you to discuss options. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Returning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI received a damaged cable. What should I do? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    In order to help you quickly and efficiently and, if necessary, send a new product to you, please send us a picture of the cable via e-mail to cables@flatpower.tech. Please make sure the cable is clearly visible, paying special attention to any damage. Please also include a picture of the product code and do not forget to include the order number in the e-mail. Once we receive the required information, we will contact you as soon as possible, usually within 2 business days. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there return charges?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    No, there is no charge for returning a defective cable.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat to do if my cable fails within the warranty period?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    A defective cable can be returned within the warranty period. If there is no improper use, you will receive a new cable. <\/p>\n

    In that case, please send a description of the defect to cables@flatpower.tech<\/p>\n

    You will receive further instructions from us. You cannot return the cable without prior notification. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Order<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Did you not receive a confirmation of your order? If so, something may have gone wrong. Please send an email to cables@flatpower.tech<\/a> with your details. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Did you discover an error in your order or did you want to order a different cable length and want to cancel the order? Please report this immediately to cables@flatpower.tech quoting your order number. Once the cable has gone into production the order cannot be changed or cancelled. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I get a copy of my invoice?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    If you can no longer find the invoice for your order, or if you did not receive an invoice, please send an e-mail to cables@flatpower.tech stating your order number. We will be happy to send you a copy of your invoice. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Pay<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    No, that is not possible<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPaying with iDEAL<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    You select the payment method ‘Online Payment’ and click on ‘next step’. We ask you to check your order and then confirm by clicking ‘place order’. Now we automatically lead you to the secure payment environment of Mollie, where you can log in to the familiar internet environment of your own bank. Here you can then use iDEAL to make the payment. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPaying with PayPal<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    You select the payment method ‘PayPal’ and click on ‘next step’. We ask you to check your order and then confirm by clicking ‘place order’. You will be redirected directly to the PayPal website during checkout. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPaying with Credit Card<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    You select the payment method ‘Credit Card’ and click on ‘next step’. We ask you to check your order and then confirm by clicking ‘place order’. You then only need to enter your card details and authorize the payment. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the warranty conditions?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    All items you buy from us are covered by the statutory 24-month warranty. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen does my warranty period start?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    The warranty period begins on the date of delivery.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I file the warranty claim?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    If you have a warranty claim, i.e. your cable is defective through no fault of your own and it is still within the warranty period, please email us at cables@flatpower.tech. In this e-mail, please include your order number, an explanation of the defect and clear photos (in case of visible damage). <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

    \n\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy product is defective, but the warranty period is over. What now? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    If you have a defective product outside the warranty period, we can no longer take back your cable. You can still contact us at cables@flatpower.tech with your problem. We will then see if we can still help you with a solution. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Frequently Asked Questions Below you will find the answers to frequently asked questions. Is your question not listed here? Please contact us. CONTACT General What do I need to install the FlatPower cable? To use the Type 2 cable at home with its own power, you need a charging station. 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